Help
How can we help?
Every question agents ask us, in one place. Search it, browse by topic, or write to us and a human replies.
Free in early access · No card required · POPIA-first
WhatsApp and the AI
The drafted-reply loop, your number, and who stays in control
Does it work with my WhatsApp number?
Yes. If your number is on the WhatsApp Business app, you connect it by scanning a code from inside the app, and you keep using the app on your phone exactly as before: your chats stay where they are, and your work conversations reach Deed too. Deed keeps nothing from contacts you mark as personal. If your number is on ordinary WhatsApp, move it to the free WhatsApp Business app first, or connect a separate business number.
Does the AI send messages on its own?
Only when you have told it to. By default Deed drafts and you approve: every reply waits for your OK, and you can edit it first. If you switch on a playbook, such as an instant reply to a portal enquiry, Deed sends that one kind of message for you, in your own words, and nothing wider.
What about WhatsApp's 24-hour rule?
WhatsApp only allows free-form replies within 24 hours of a client's last message. Deed watches that window for you and holds anything that would fall outside it, so you never break the rules without knowing.
Can I approve replies from my phone?
Yes. Deed runs in your phone's browser, so you can read a new enquiry and approve the drafted reply between viewings. Nothing to install.
Can I run my day from my phone?
Yes. Deed runs in your phone's browser, so you can read a new enquiry, approve the drafted reply and check your diary between viewings. Nothing to install, and the full workspace is on your laptop when you're back at your desk.
Pricing and access
Early access, the waitlist, and what happens later
What happens when early access ends?
Nothing sneaky. The plans on this page start applying, with clear notice first. The free plan remains, and your book is always yours to take with you.
Do I need a card to start?
No. There is nothing to pay and nothing to cancel. Join the waitlist, and when your spot opens you sign in and start working.
What is an AI action?
One piece of work Deed does for you: a drafted reply, a book tidy-up, an enrichment. Plans are the same product and differ only in how many AI actions you get each month.
Does the free plan stay after launch?
Yes. Free is the full product with a monthly allowance, not a trial. When your allowance starts pinching, Agent is a tap away.
Why is there a waitlist?
We bring agents on in small groups so every new agent gets a proper start, real support and a product that holds up. It also keeps early access genuinely free while we grow.
Can I take my book with me if I leave?
Yes. Your book is yours, not ours, and there's no lock-in. As a solo agent you can take your contacts, listings and deals with you at any time (Settings, Workspace, Take your book with you), and we delete your data on request. In an agency, an agent's own contacts, deals and listings go with them when they move on, while listings under a live mandate, and the work they shared with a colleague, stay with the agency.
What does Deed cost?
Nothing right now. Deed is in early access and every feature is free while we build with our first agents and agencies. Before we ever charge a rand, you'll get clear notice in plain language.
How do I get access?
Join the waitlist. We're bringing agents on in small groups so everyone gets a proper start, and we'll write to you the moment your spot is ready.
Can I refer another agent?
Yes. Once you're using Deed, Settings has your own link to share. The agent you send joins the waitlist like everyone else, and we'll know you sent them.
Your data and POPIA
Redaction, audit trails, and taking your book with you
Is my clients' data safe?
Your book stays yours. Deed is built POPIA-first: personal identifiers are redacted before any AI reads a message, every action is audited, and we never sell your data or share it for anyone else's use.
Can I take my book with me if I leave?
Yes. Your book is yours, not ours, and there's no lock-in. As a solo agent you can take your contacts, listings and deals with you at any time (Settings, Workspace, Take your book with you), and we delete your data on request. In an agency, an agent's own contacts, deals and listings go with them when they move on, while listings under a live mandate, and the work they shared with a colleague, stay with the agency.
Your book and your team
Imports, portals, and working as an agency
Can I bring in my Property24 listings?
Yes. Paste your Property24 or RE/MAX agent profile link and Deed brings in your listings. Your contacts come in from a spreadsheet or your phone's contacts, and Deed keeps the book tidy from there.
Do my Property24 enquiries land in Deed?
When they reach you on WhatsApp, yes. A buyer who taps WhatsApp on your Property24 listing lands in your Deed inbox, and Deed knows which listing they are asking about when it drafts your reply. An enquiry Property24 emails you lands too once you connect your Microsoft 365 inbox: it becomes a contact with a reply drafted. Your Property24 listings come in by importing your agent profile, which also lets Deed name the home an emailed enquiry is about.
Can my whole team use Deed?
Yes. Invite your agents in a couple of taps, share deals and notes, and keep every mandate visible across the agency.
Is my clients' data safe?
Your book stays yours. Deed is built POPIA-first: personal identifiers are redacted before any AI reads a message, every action is audited, and we never sell your data or share it for anyone else's use.
What does Deed cost?
Nothing right now. Deed is in early access and every feature is free while we build with our first agents and agencies. Before we ever charge a rand, you'll get clear notice in plain language.
Will my agents actually use it?
It runs where they already work: WhatsApp and the browser on their phone. Any agent can join the waitlist themselves, and the first drafted reply usually makes the case better than we can.
What can I control as principal?
Roles decide who can manage what, access can be removed the day someone leaves, and every action in the workspace is recorded in an audit trail.
Still stuck?
Write to us and a human replies, usually the same day. Or read the longer answers in our guides.

Your whole business, in one place
We're bringing agents on in small groups. Join the waitlist and we'll write to you the moment your spot is ready.
No card required · free while in early access