Help centre

How do I do that in Deed?

Every guide walks through the app as you will see it, one step at a time, with the thing to press marked on the screen.

Getting started

Get in, and set Deed up the way you work

Get access and sign in

From the waitlist to your first morning in Deed: the invite email, signing in with a code, and the three questions that set your account up.

About 3 minutes

Set your profile and reply voice

Your photo and details, how Deed's drafted replies should sound, and how long an approved reply waits so you can undo it.

About 3 minutes

Connect your WhatsApp Business number

Bring your WhatsApp Business number into Deed while you keep using the app on your phone: Meta's window, the code, and Finish.

About 5 minutes

Report a problem with /bug

Something in Deed not working? Type /bug and a line about it in Ask Deed or on Deed's WhatsApp number, add more in your next messages, and you hear back when it's fixed.

About 2 minutes

Your book

Listings and contacts: bring them in, add them, keep them tidy

Import your listings from Property24 or RE/MAX

Paste your agent profile link and bring your listings in, checked before anything is added, then kept up to date on their own.

About 3 minutes

Import your contacts from a spreadsheet or your phone

Bring people in from Excel, a CSV or your phone's contacts, check what Deed read before anything is added, and undo it if you need to.

About 3 minutes

Add a listing by hand

Four short steps: sale or rent, where it is, the home, and the price and mandate.

About 2 minutes

Download your book

Take your contacts, properties and deals with you as spreadsheets that open in Excel or Google Sheets.

About 1 minute

Add a contact by hand

A name is enough to start. Add their number, stage, role and what they are looking for.

About 1 minute

WhatsApp and replies

Enquiries, drafted replies and what Deed may send for you

Approve or edit a drafted reply

Check the reply Deed drafted, change it if you like, and send it from your own number with time to undo.

About 3 minutes

Let Deed reply to portal enquiries for you

Switch on a playbook so one clear kind of message, like a portal enquiry, gets your words straight away.

About 3 minutes

Deals and your diary

From first enquiry to signed, and the viewings in between

Start a deal and move it along

Tie a property and a person to your pipeline, then advance the deal stage by stage.

About 2 minutes

Connect your calendar

Bring your Microsoft 365 or Google calendar into Deed so viewings sit next to deals and replies can offer free times.

About 2 minutes

Your diary and viewings

Your week on Schedule, the three ways a viewing gets booked, and how to move or cancel one.

About 3 minutes

Rentals

Faults that come in on WhatsApp, and the inspections a deposit hangs on

Log and work a maintenance job

How a tenant's fault becomes a numbered job, and how to book the work, share it with a contractor and close it.

About 4 minutes

Run a move-in inspection

Walk the rooms on your phone, even without signal, sign it together, issue it, and compare it at move out.

About 4 minutes

Sharing with clients

Homes for a buyer or tenant, and the update an owner is waiting for

Make and share a showcase

A branded page of homes you picked for a buyer, with a note on each, and their enquiry straight back to you.

About 3 minutes

Send a seller or landlord update

The fortnight's numbers and your note, published to a private page and sent from your own WhatsApp.

About 3 minutes

Your team

Bring your agents in and work one book together

Invite your team

Create a private invite link, send it yourself, and see what your teammate chooses when they join.

About 3 minutes

Join your team

Open the invite link your team sent you, sign in with a code and answer a few short questions. Your role comes with the link, and your own Deed comes with you.

About 4 minutes

Looking for the why rather than the how? Read our guides for estate agents, or ask us at hello@ondeed.co.za.

Your whole business, in one place

We're bringing agents on in small groups. Join the waitlist and we'll write to you the moment your spot is ready.

Join the waitlist

No card required · free while in early access