Help centre, getting started
Connect your WhatsApp Business number
Bring your WhatsApp Business number into Deed while you keep using the app on your phone: Meta's window, the code, and Finish.
Updated 27 September 2026, about 5 minutes
Before you start
- Your work number on the WhatsApp Business app, on your phone
- The Facebook login Meta asks for (it checks who you are; your personal chats are never part of it)
- A laptop is easiest; on an iPhone, Safari can stop halfway
On Today, find Connect WhatsApp, in Get set up or under More to connect, and press Connect. An empty Inbox offers the same button.
app.ondeed.co.zaToday
What's moving today?
Get set up, 2 of 3 done
Bring in your bookDoneDoneStart your first dealDoneDoneConnect WhatsAppEvery enquiry lands here and the AI drafts each reply.ConnectThe WhatsApp window says what happens next. The parts worth knowing:
- You keep WhatsApp Business on your phone and carry on chatting there.
- Group chats stay private to your phone. Deed never sees them.
- On that number, disappearing messages and view-once turn off, and broadcast lists become read-only.
Press Connect WhatsApp to open Meta's window.
app.ondeed.co.zaWhatsApp
Route every enquiry to your WhatsApp Business number. Deed lands each one in your Inbox and drafts a reply for you to approve.
Connect WhatsAppBefore you start
You keep WhatsApp Business on your phone and carry on chatting there.
Group chats stay private to your phone. Deed never sees them.
In Meta's window, sign in with Facebook (it shows your personal profile; that's how Meta checks who you are) and choose your business and the WhatsApp Business number to connect. Keep Deed open underneath.
app.ondeed.co.zaMeta's window
Choose your WhatsApp Business number
+27 82 000 0000Coastal Realty, WhatsApp Business appNextMeta sends your number a WhatsApp message. On your phone, tap Connect in it and enter the code Meta's window shows you. If you're doing all of this on your phone, go back to Meta's screen with the app switcher, not a link in the message.
09:41100%WhatsApp Business
A message from Meta about connecting this number. Tap Connect, then enter the code shown on your screen.ConnectBack in Meta's window, press Finish. Deed only hears about the connection at that press. You'll see WhatsApp connected, and Deed starts bringing in your chats from the last 180 days: keep WhatsApp Business open on your phone while it runs. If people you chat with aren't in your book yet, Deed offers to bring them in.
app.ondeed.co.zaWhatsApp
+27 82 000 0000ConnectedBringing in your chats from the last 180 days… Keep WhatsApp Business open on your phone while this runs.
Bring 12 people into your bookWhatsApp connected
Today
What's moving today?
Get set up, 2 of 3 done
To disconnect later, open the WhatsApp card under Connections on Today and press Disconnect. Deed asks first. Next, see how a drafted reply reaches you, or read the WhatsApp 24-hour rule.
More in getting started
