Help centre, whatsapp and replies
Approve or edit a drafted reply
Check the reply Deed drafted, change it if you like, and send it from your own number with time to undo.
Updated 27 September 2026, about 3 minutes
Before you start
- WhatsApp connected (see Connect your WhatsApp Business number)
- For viewing times in replies: a calendar connected
When an enquiry comes in, Deed drafts the reply. On Today it waits under Needs you: the person's message, the draft in your voice, and how sure Deed is (High confidence, Fair confidence or Check it over). The same card sits on that contact's page.
app.ondeed.co.zaToday
What's moving today?
Needs you
Lerato DlaminiDrafted reply, waiting on youHigh confidenceHi, is 2 Brooks Street still available?Hi Lerato! Yes, it's available at R 16 500 a month. Would one of these times suit you for a viewing?They can tap a time to replyThu 2 Oct 10:00Sat 4 Oct 09:00DismissEditApprove and sendWith a calendar connected, the draft offers your free viewing times as buttons the buyer taps in WhatsApp. Change times lets you choose them, up to three. A tap books the viewing in Deed.
app.ondeed.co.zaToday
What's moving today?
Needs you
Lerato DlaminiDrafted reply, waiting on youHigh confidenceHi, is 2 Brooks Street still available?Hi Lerato! Yes, it's available at R 16 500 a month. Would one of these times suit you for a viewing?They can tap a time to replyThu 2 Oct 10:00Sat 4 Oct 09:00DismissEditApprove and sendPress Edit to change the words, then Send edited reply. Dismiss drops the draft without sending anything.
app.ondeed.co.zaToday
What's moving today?
Needs you
Lerato DlaminiDrafted reply, waiting on youHigh confidenceHi, is 2 Brooks Street still available?Hi Lerato! Yes, it is, at R 16 500 a month. Could you view on Thursday?|CancelSend edited replyPress Approve and send. The reply waits for your undo window, 15 seconds unless you changed it, with Undo beside it. Then it goes from your own WhatsApp number and you'll see Reply sent to Lerato.
app.ondeed.co.zaToday
What's moving today?
Needs you
Lerato DlaminiDrafted reply, waiting on youHigh confidenceHi, is 2 Brooks Street still available?Hi Lerato! Yes, it's available at R 16 500 a month. Would one of these times suit you for a viewing?They can tap a time to replyThu 2 Oct 10:00Sat 4 Oct 09:00Sending in 12sUndoIn the Inbox, open the conversation and the draft is already in the reply box at the bottom. Change it or not, and press the round Send button. The same undo window applies. No draft? Press Ask Deed to draft a reply.
app.ondeed.co.zaInbox
Hi, is 2 Brooks Street still available?DraftedCustomHi Lerato! Yes, it's available at R 16 500 a month. Would Thursday at 10:00 suit you?
Today
What's moving today?
Needs you
Tired of approving the same kind of reply? A playbook lets Deed answer one clear kind of message for you.
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