Help centre, whatsapp and replies
Let Deed reply to portal enquiries for you
Switch on a playbook so one clear kind of message, like a portal enquiry, gets your words straight away.
Updated 27 September 2026, about 3 minutes
Before you start
- WhatsApp connected
- A calendar connected, if you want real viewing times in the reply
Open Profile & settings and, under Automation, choose Playbooks. A draft card that suggests one has a Set it up link that goes to the same place.
app.ondeed.co.zaSettings
AccountProfileSign-in & securityAutomationPlaybooksReply voiceProfile
How you show up across Deed and to your team.
Each playbook is one clear moment you're happy to hand over: Instant reply answers a new lead's listing link, Reply to returning enquiries answers someone you know who asks about another listing, and Viewing confirmation confirms a viewing when they tap one of your times. Everything else still waits for your approval.
app.ondeed.co.zaPlaybooks
Moments Deed answers for you, in your words, once you turn a playbook on.
Instant replyAnswers a new lead's listing link at once, with your free times.Reply to returning enquiriesAnswers someone you know who asks about another listing.Viewing confirmationConfirms the viewing when they tap one of your times.A playbook is shown as the steps it takes, in order, like a shortcut: when it starts, how it finds the listing, the checks Deed always runs, and what it sends. Write the reply in the Send step so it sounds like you; Preview, beside Edit, shows it as the buyer will get it. Open the checks to set how many a day your playbooks may send between them, and add a follow-up for when they go quiet. Press Save.
app.ondeed.co.zaInstant reply
When someone new sends a link to a listing on WhatsApp
If it's right to answer
Send your words, as you
Hi! Thanks for asking about [listing]. I can show it at one of these times:
Preview
Hi! Thanks for asking about 12 Oak Avenue. I can show it at one of these times:Flip its switch, on the Playbooks list or in the bar with Edit and Preview. Deed says exactly what it will do from now on, as you, and that every send rings your bell. Press Turn on to agree. Switching it off later sends those moments back to your approval.
app.ondeed.co.zaInstant reply
Turn it on?
From now on, when someone new sends a link to a listing in your book, Deed sends these words as you at once, with your free viewing times as buttons. Every send rings your bell, and you can turn it off any time.
Turn onOn. New portal enquiries get this reply now.
Settings
Profile
How you show up across Deed and to your team.
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